Making the transition to impact sourcing in Africa.
The ripple effect of impact sourcing goes beyond offering employment in underserved geographies. It’s about investing operational spend in Africa to create positive, transformative effects on employees, their families and their communities.
Go from this…
- Prioritizing cost reduction and efficiency
- Limited engagement with local communities
- Short-term employment opportunities without long-term growth
- Minimal consideration of social impact
To this.
- Breaking the poverty cycle with education opportunities
- Providing stable employment at a living wage and less reliance on state-led programs
- Empowering women with opportunities for financial independence and leadership roles
- Fulfilling Corporate Social Responsibility goals
Why Africa?
- Young, educated workforce: Africa has 10-12 new graduates annually, with approximately 1.2 million B2-level agents ready in regions such as South Africa, Rwanda, Kenya and Nigeria.
- Sustainable development: Create stable, well-paying jobs that uplift and result in downstream jobs for entire communities.
- Cultural and linguistic diversity: Benefit from seamless customer interactions with a diverse talent pool.
- Cost-effective scalability: Enjoy competitive labour costs, government incentives, and rates that are competitive with India and the Philippines.
Ready to make an impact?
Impactify can help you tap into a vital and energetic market where you’ll quickly see the impact your investment in Africa can make.
Why choose Impactify?
Let Impactify help you make the right decisions on how to best invest your operational spend in Africa, and make a massive impact that empowers entire communities.
We Know Africa
Along with our experience in setting up businesses operationally in Africa, Impactify has a vast network of partners within the African market. We’ll work with your team to determine the best partners and countries based on your requirements, and ensure that your African Business Process Outsourcing (BPO) partner fully understands the needs and nuances of North American businesses and customers.
Global Operations Expertise
With extensive global experience in Big Tech and non-tech operations, Impactify brings a holistic understanding of your business. Our client-side experience lets us exceed typical outsourcing roles, providing deep insights into business continuity for cost, risk, and performance. Plus, our customized programs enhance the operational capabilities of local sites, and ensure your teams are ready for rockstar performance from day one.
Crafting Your Impact to Meet Your Goals
We believe that driving meaningful change and achieving your corporate social responsibility goals aren’t mutually exclusive. Impactify will work with you to define your impact sourcing goals and help you determine where to best focus your efforts in order to create the most meaningful impact. And to ensure that you’re always driving the highest level of performance, we’ll also help you measure your results and impact post-launch.
Testimonials
Featured Resources
Check out our Resources section for a great selection of articles, case studies, videos, podcasts and events.
Featured Article
Why you need women leaders in your African BPO
Prioritize elevating African women into leadership roles in your impact sourcing strategy.
Impactify Podcast
Coming soon!
Featured Case Study
Empowering Communities through Strategic Expansion
Learn how David Wilson helped a U.S. food delivery service significantly transform its sourcing model in South Africa in just six months.
Videos
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Events
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