About Us

Mission

Empowering Africa as a BPO beacon through Impact Sourcing, creating life-changing jobs, uplifting communities, and elevating women in leadership. Bringing dignity, pride, and global acclaim to the African workforce.

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Impactify Vision for 2025+

Over the last 6 months we have taken time to understand the African BPO sector, and the challenges and opportunities in healthy and sustainable growth. We have landed on 3 Key Focus Areas that will unlock Africa’s successful path to adding 800K BPO jobs by 2030.

10K: Developing Strength in Management Capability

Middle Management expertise has been called out as a major gap/barrier to new client investment and current expansion. Genesis Analytics called Team Leaders as a Top 3 gap in skills in a recent Insights Report of GBS Skills, noting “CX managerial roles like team supervisors…are in critical shortage…”

Solution: ImpactifyU Leadership Academy, with development programs from Team Leader to Senior Leadership Experience, with in-person and virtual training available across Africa.

100K: Supporting the placement of 100,000 new BPO Jobs by 2030

Impactify will help support relocation from other geos to de-mystify Africa as a BPO destination, working with global brands to help understand how to source and launch operations across Africa.

1MM: Scaling Africa’s BPO Ready Talent

Clinton Global Initiative determines that Africa will see BPO growth by ~800K jobs by 2030, meaning ~11K net new jobs every MONTH to meet that aspirational goal. Africa has millions of youths with high quality English skills, however most would lack any time in a contact centre to be job-ready. Many job-ready programs take weeks to months of preparation to qualify, pushing back growth and challenging the ability to meet the goal across Africa.

Solution: Impactify is launching a groundbreaking app designed to fast-track job readiness for the contact center industry. By building essential skills and simulating real-world BPO environments, it prepares users for success from day one. Those who achieve certification will gain direct access to top hiring BPOs, dramatically reducing onboarding time and seamlessly connecting talent to opportunities across Africa.

Meet David Wilson

With over 25 years of dynamic experience in customer service and experience, David has navigated through esteemed brands like Capital One, Uber, Chime and, most recently, DoorDash. His career is marked by excellence in vendor management, learning and development, process design and global customer journey mapping.

David is passionate about understanding and fulfilling customer needs, ensuring every interaction is infused with a human touch. Whether leading small teams or orchestrating large-scale global support units, his expertise lies in crafting high-performing customer experience teams that leave a lasting impact.

A fervent advocate for empathy, David tirelessly champions the needs of both agents and customers. His dedication extends to Impact Sourcing and outsourcing in Africa, assisting companies in exploring and launching ventures in burgeoning markets. Through meticulous curation of support ecosystems, David delivers exceptional outcomes that elevate customer connections to an art form.

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