Resource Centre

Featured Resources

Our resource centre offers unique insights and best practices to help your business make a difference in Africa while reaching your impact sourcing goals.

Spotlight on Rwanda - Part 1: Getting to know the Land of a Thousand Hills

Country Spotlight

Airplane landing at Kigali Rwanda airport mirrored in terminal

Spotlight on Rwanda - Part 3: Preparing for Your Trip (A Checklist)

Country Spotlight

Spotlight on Rwanda - Part 2: An emerging hub for BPOs and ITOs

Country Spotlight

Checklist tick, closeup and hands with a pen, agenda or planning administration at work. Receptionist, plan and person with notes on a document for schedule, time management or working on a goal

Checklist: Evaluating BPO partners for impact-sourcing in Africa

Article

6 key steps to developing an impact sourcing strategy for Africa

Article

Businessman using smartphone to give five glowing golden stars and smile face icon for excellent evaluation survey after client use product and service from customer satisfaction concept.

4 essential KPIs you need to track for impact sourcing in Africa

Article

Pl-ai-n Speak with Liz Tsai

Podcast

professional businessman person team group meeting to discussion in strategy work presentation in office, business colleague startup teamwork woman and man in corporate brainstorming idea to planning

Why you need to think differently about the way you manage impact sourcing sites

Article

Portrait of a confident black businesswoman with all african ame

Traditional vs. Impact Sourcing: A side-by-side comparison

Article

Coffee Chat with Kapil Sharma

Video

Is There Anything Else I Can Help You With?

Podcast

Pizza delivery. An African-American courier holds boxes outside and looks at the camera with a smile.

Empowering Communities through Strategic Expansion

Case Study

Why you need women leaders in your African BPO

Article

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Featured Resources

Spotlight on Rwanda - Part 1: Getting to know the Land of a Thousand Hills

Spotlight on Rwanda - Part 3: Preparing for Your Trip (A Checklist)

Spotlight on Rwanda - Part 2: An emerging hub for BPOs and ITOs

Checklist: Evaluating BPO partners for impact-sourcing in Africa

6 key steps to developing an impact sourcing strategy for Africa

4 essential KPIs you need to track for impact sourcing in Africa

Pl-ai-n Speak with Liz Tsai

Why you need to think differently about the way you manage impact sourcing sites

Traditional vs. Impact Sourcing: A side-by-side comparison

Coffee Chat with Kapil Sharma

Is There Anything Else I Can Help You With?

Empowering Communities through Strategic Expansion

Why you need women leaders in your African BPO

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